Refund & Returns Policy
Last Updated: August 20, 2026
Thank you for shopping with Dino Guard Co. We want you to be satisfied with your purchase. This Refund & Returns Policy explains when returns, exchanges, and refunds may be accepted for purchases made through dinoguardco.store.
1. Return Period
We accept eligible returns within 30 days of the date your order was delivered.
To be eligible for a return, the item must be:
Unworn and unused
Unwashed
In its original condition
Free from stains, odors, damage, or other signs of use
Returned with original tags and packaging, when applicable
2. Items That Cannot Be Returned
For hygiene and safety reasons, certain items may not be eligible for return, including items that have been worn, washed, altered, damaged, or otherwise used.
If an item is returned in an unacceptable condition, we may decline the return or provide a reduced refund where permitted by applicable law.
3. Defective or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the product and packaging
After reviewing the issue, we may offer a replacement, exchange, refund, or other appropriate resolution.
4. How to Request a Return
To request a return, contact us at:
Email: dinoguardco@hotmail.com
Phone: +1 (650) 445-4958
Please include your order number and the reason for your return.
Do not send products back without first contacting us and receiving return instructions.
5. Return Shipping
For a return due to a change of mind, incorrect size selection, or other customer preference, the customer is generally responsible for return shipping costs.
If the return is due to an item being defective, damaged, or incorrectly shipped by Dino Guard Co, we will review the situation and may cover reasonable return shipping costs.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your return has been approved.
If approved, the refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.
Original shipping charges may be non-refundable unless the return is due to our error, a defective product, or as otherwise required by applicable law.
7. Exchanges
If you need a different size or eligible replacement item, please contact us at dinoguardco@hotmail.com.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We may be unable to cancel an order once it has entered processing or has been shipped. In such cases, the order may need to be handled through our standard return process.
9. Late or Missing Refunds
If you have been approved for a refund but have not received it after the stated processing period, first check with your bank or payment provider.
If you still have not received the refund, please contact us at dinoguardco@hotmail.com and we will assist you.
10. Policy Changes
Dino Guard Co reserves the right to update this Refund & Returns Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
For questions regarding returns or refunds, please contact:
Dino Guard Co
500 Quails Nest CT
Roseville, CA 95747, USA
Email: dinoguardco@hotmail.com
Phone: +1 (650) 445-4958
Website: dinoguardco.store